Shipping + Return Policy
Free shipping and returns to US only. Returns are accepted within 30 days of purchase providing the item is in a new and unused condition and in its original packaging. No international shipping.
All Carbon products come with a 1-year warranty on Carbon pizza ovens when you register your pizza oven. *Carbon Ovens must be registered within 60 days of purchase in order to claim the full warranty.
Carbon offers a manufacturer warranty for registered products. The warranty applies to the original purchaser of the Product and does not extend where Products have been resold. You will be required to provide proof of purchase. The warranty is subject to exceptions, please see “Warranty Coverage" below.
This section applies to the manufacturer's warranty whether you have purchased our products for residential use or for commercial/professional use.
We warrant to you that during the applicable warranty period, our product will be free from material defects in materials and workmanship. If this warranty is not met, faulty components will be repaired/replaced.
What’s Not Covered
Your warranty will not cover the following:
- Surface rust
- Heat tarnishing/discoloration
- Any improper use or storage, misuse, or unauthorized alteration of the - - Products by you, your employees, or service providers.
- Water damage – on any part of the oven body or burners
- When the unit is left exposed to salt air and/or chlorine sources such as swimming pools and hot tubs/spas;
- Severe weather conditions such as hail, wildfires, and other environmental factors.
- Metal distortion/warping caused by prolonged exposure to heat
- Brick stone floor
- Gas hose attachment
If you have a warranty claim for your Carbon product; email us at firstname.lastname@example.org with: (i) your full name, (ii) your serial number, (iii) photographs of any faulty parts and (iv) proof of purchase, and we’ll get back to you as soon as possible.
We reserve the right to require that faulty Products be returned to us. In such circumstances we shall cover the cost of the return shipping by normal means within our serviced territories and the replaced Products will be delivered free of charge by us to you at the original delivery address. If, following inspection of the returned Products, we determine that, acting reasonably, there was been no breach in the warranty for the Product as set out, we will return the product to you, at your cost.
Please complete the registration form to qualify for the 3-year extended Carbon warranty. The serial number can be found on the underside of the oven itself.